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FAQs

Hi, How can we help you?

What services can I request from TAS?
TAS can facilitate all your flight needs, including generating flight plans, obtaining flight and landing permits, arranging and coordinating all ground handling and fuel, catering services, crew assistance concerning visas and immigration, hotel booking and transportation among others.
Which countries does TAS provide aviation services to?
While we mainly operate at all Egyptian airports, through our connections and partners we can provide services wherever you may require.
What is the Privacy Policy of TAS?
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted
What are the Terms & Conditions of TAS website?
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
- Egypt is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).
What is TAS Delivery/Shipment Policy?
- TAS web site www.tigeraviation.aero will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
What is TAS Refund/Return & Cancellation Policy?
- Refunds will be done only through the Original Mode of Payment.
Can TAS provide credit facilities for fuel and ground handling?
Yes, TAS offers credit facilities on a case by case basis under certain conditions.
Which types of flight are handled by TAS?
TAS handles all types of flights - Business Jets, Ambulance, Commercial, Cargo, Embassy, Military and Charter flights among others.
What is the procedure to open an account with TAS?
You simply have to contact our Commercial department (via e-mail, fax or phone) or submit a registration form online and our representative will get back to you as soon as possible.
Can I get rebates if I send volume requests?
Yes, TAS offers loyalty rewards for every payment received on time, be it in permit support, ground handling assistance or fuel services.
How can I settle payment for the services requested?
You may send it via wire transfer (prepayment) or by credit card or cash and we will be soon offering online payment via our website. Alternatively, for opening a credit account you can contact us for more information.
Does TAS have any branches outside Egypt?
No, we have representative offices in Paris, France and Moscow, Russia.
Do you provide passenger special services?
We provide all passenger special services such as handicap pax, UM, VIP lounge, VIP transportation, pre-check-in and meet & assist. We can also accommodate any special request you might have.
Do you have a catering storage area?
Yes.
How fast can TAS obtain over flight and landing permits?
This depends on the country and the availability of information. Usually, for most countries, TAS can obtain permits within 24 hours. Some countries require more time, and that will depend on the nature of the flight.

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